Terms of Service

1. About these Terms and who we are

These Terms of Service ("Terms") govern your access to and use of PetConnext (the "Service" or the "Platform"), a software-as-a-service platform for pet hotels and pet-care service providers.

The Service is operated by Jolie Boy Company Limited, a company registered in the Kingdom of Thailand under company registration number 0105567188080, with its registered office at 9/196 Panya In Thra Road, Khan Na Yao Sub-district, Khan Na Yao District, Bangkok 10230 ("PetConnext", "we", "us", or "our").

By creating an account, subscribing to, accessing, or otherwise using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including hotel owners and administrators ("Operators") and the staff members they invite ("Staff"). Pet owners who interact with an Operator's booking tools (including via LINE) are customers of the Operator; their relationship is primarily with the Operator, and additional terms in Section 9 apply.

2. Description of the Service

PetConnext provides cloud-based tools that help pet-care businesses manage their operations, including: customer and pet records; pet profiles (such as breed, age, photos, microchip details, dietary and health notes, vaccinations, and medications); bookings and check-in/check-out workflows; room and capacity management; care logs, daily updates, and stay photos; scheduled services (such as grooming, pickup, and dropoff); staff scheduling and management; incident records; payments, receipts, and tax-invoice details; reporting; and integrations with third-party services such as LINE messaging and Stripe payment processing.

We may add, change, or remove features from time to time. We will use reasonable efforts to notify you of material changes that adversely affect your use of the Service.

3. Eligibility and accounts

The Service is intended for use by businesses and the individuals who operate them. You must be at least 20 years old (the age of majority in Thailand) and capable of forming a binding contract to register an account.

To use the Service you must create an account and provide accurate, current, and complete information, including your name, email address, and business details. You are responsible for keeping your account information up to date.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us promptly at jolieboy.official@gmail.com if you become aware of any unauthorized access to or use of your account. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.

4. Operator and Staff roles

An Operator account may invite Staff members and assign them roles and permissions. The Operator is responsible for the actions of its Staff, for managing their access, and for promptly revoking access for individuals who should no longer have it. The number of Staff seats available may depend on your subscription plan.

The Operator is responsible for ensuring that its Staff comply with these Terms.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• use the Service in violation of any applicable law or regulation, including the Personal Data Protection Act B.E. 2562 (2019) ("PDPA");
• store or transmit content that is false, misleading, defamatory, obscene, or otherwise unlawful;
• infringe the intellectual property, privacy, or other rights of any person;
• upload malware or attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law;
• resell, sublicense, or make the Service available to any third party except as expressly permitted; or
• use automated means to access the Service in a manner that imposes an unreasonable load on our infrastructure.

You are solely responsible for the accuracy, quality, and legality of the data you enter into the Service.

6. Subscriptions, fees, and payment

Access to the Service is provided on a subscription basis. Subscription plans, features, seat limits, and pricing are described on our pricing page or in your order.

Billing. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan) and, unless otherwise stated, are payable in Thai Baht. Payments are processed by our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your chosen payment method on a recurring basis until you cancel.

Trials. We may offer a free trial. At the end of the trial, your subscription will begin and your payment method will be charged unless you cancel before the trial ends. We reserve the right to determine eligibility for trials and to modify or withdraw trial offers.

Taxes and tax invoices. Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any value-added tax (VAT) or other taxes. Where you provide a company name and 13-digit Thai tax identification number, we will issue tax invoices in accordance with applicable Thai law.

Renewals and price changes. Subscriptions renew automatically for successive periods unless cancelled. We may change pricing or plan features with reasonable prior notice; changes take effect at your next renewal, and continued use after the change constitutes acceptance.

Cancellation and refunds. You may cancel your subscription at any time; cancellation takes effect at the end of the then-current billing period, and you retain access until then. Except where required by applicable law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods.

Non-payment. If a payment fails or is overdue, we may suspend or restrict your access (including placing your account in a read-only state) until payment is received.

7. Your data and content

As between you and PetConnext, you own the data and content you and your Staff enter into the Service, including your customer records, pet profiles, bookings, notes, and uploaded files ("Your Content"). You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to provide and improve the Service, to provide support, and as otherwise permitted in our Privacy Policy.

You are responsible for ensuring that you have all rights and a valid legal basis under the PDPA and other applicable laws to collect, upload, and process Your Content (including personal data of your own customers and their emergency contacts). Our respective roles in relation to personal data are described in our Privacy Policy.

You are responsible for maintaining your own backups where appropriate. While we take reasonable measures to protect data, you should not rely on the Service as your sole record of important information.

8. Privacy and data protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference and explains how personal data is collected, used, and protected, and the roles of PetConnext (as data controller for some data and data processor for other data) under the PDPA.

Where we act as a data processor on your behalf in relation to personal data you upload about your customers and their contacts, you act as the data controller and instruct us to process that data to provide the Service. You agree to comply with your obligations as a data controller under the PDPA, including providing required notices and obtaining any necessary legal basis or consent from your customers.

9. Pet owners and end customers

Some features allow an Operator's customers (pet owners) to interact with the Service, for example to make booking requests, upload pet photos, request services, or view updates, including through the LINE application. These interactions are offered by the Operator using the Service. PetConnext provides the underlying technology but is not a party to the agreement between an Operator and its customers, and is not responsible for the bookings, services, pricing, refunds, or conduct of any Operator.

10. Third-party services

The Service integrates with third-party services, including Stripe (payment processing), LINE (messaging, login, and LINE Front-end Framework / LIFF), Supabase (hosting and infrastructure), and email delivery providers. Your use of those integrations may be subject to the third parties' own terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control.

11. Intellectual property

The Service, including its software, design, text, graphics, logos, and the "PetConnext" name and branding, and all related intellectual property rights, are and will remain the exclusive property of PetConnext and its licensors. These Terms do not grant you any right to our intellectual property except the limited right to use the Service in accordance with these Terms. You must not copy, modify, distribute, sell, or create derivative works based on the Service without our prior written consent.

We welcome feedback. If you provide suggestions or feedback, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

12. Service availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We may perform maintenance and, where practicable, will provide advance notice of planned downtime. Support is provided through the channels described in the Service or at jolieboy.official@gmail.com.

13. Suspension and termination

You may stop using the Service and cancel your subscription at any time as described in Section 6.

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if: you breach these Terms; your payment is overdue; we reasonably believe your use poses a security, legal, or reputational risk; or we are required to do so by law.

Upon termination, your right to use the Service ceases. You may request an export of Your Content within 30 days of termination, after which we may delete Your Content in accordance with our Privacy Policy and applicable law. Sections that by their nature should survive termination (including Sections 7, 11, 14, 15, 16, and 17) will survive.

14. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any data will be accurate or preserved without loss.

The Service is a business management tool. It does not provide veterinary, medical, legal, accounting, or other professional advice, and must not be relied on as a substitute for professional judgment in the care of animals.

15. Limitation of liability

To the maximum extent permitted by applicable law, PetConnext and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to your use of or inability to use the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless PetConnext and its directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party, including your customers and their personal data.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. You agree to submit to the exclusive jurisdiction of the courts of Thailand to resolve any dispute arising out of or relating to these Terms or the Service, subject to any mandatory consumer-protection rights you may have under applicable law.

These Terms are provided in both English and Thai. In the event of any conflict or inconsistency between the English and Thai versions, the English version shall prevail.

18. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service and update the "Last updated" date above. Changes take effect on the date stated in the notice or, if no date is stated, when posted. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

19. General

These Terms, together with the Privacy Policy and any order or plan details, constitute the entire agreement between you and PetConnext regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be given by email or through the Service.

20. Contact

Questions about these Terms can be sent to:

Jolie Boy Company Limited Email: legal@petconnext.app Website: petconnext.app Address: 9/196 Panya In Thra Road, Khan Na Yao Sub-district, Khan Na Yao District, Bangkok 10230